Frequently Asked Questions

Logging In

How do I reset my Password?

Click the "Lost your Password" link at the bottom of the Sign In window. This will take you to a new page, where you enter your email address. Click "Send Request." You will receive an email with a link that can be clicked to create a new password.

Can I save my User ID and Password so I don't have to log in every time?

Many browsers offer the option to remember form field content including User IDs. Check your browser's settings to see if this feature is enabled.

My Profile

How can I update my personal information, including my address?

Update your personal information by visiting the "My Profile" page when logged into your account. Click "My Profile" to be taken to a new page to edit your mobile number.  Make sure you click "Save" to save all changes.

What do I do if I’ve moved?

If you have moved, please contact your Agent to update your address.

My Billing

Can I make payments online?

Yes. Go to the My Billing page and click the "Make a Payment" button. You will be taken to a payment window where you can pay via Personal Checking, Personal Savings, Business Checking, or Credit Card. Please enter your payment information and click "Submit Payment."

How can I update my billing address?

Your billing address will automatically populate in the Payment Information window. This information is pulled from the billing address we have on file for your policy.  Changing the billing address in the Payment Information window will not change the billing address in the system

My Policies

What do I do if I have a new policy?

Add it to your account by entering the policy number in the "Add Policy Number" field in the gray box on the right side of the screen. Next, click the plus sign on the right. You will now need to validate your policy. You can do this by inputting your house number in the Policy Association Validation box and select Validate Policyholder. Once you have validated your address, the policy will appear in the drop down menu under "Choose Your Policy." Select your policy to view the Policy, Billing, and Claims details. Once selected, it will now be displayed in bold at the top of the gray box on the right side of the screen.

Where can I find my policy number?

Your policy number is displayed in bold in the gray box on the right side of the screen.

Can I print my full policy declaration?

Yes. Go to the "My Policies" page, and click on "Policy Documents." You will now see the Adobe PDF icon. Click it to open your policy declaration in PDF format.